| IT Service Management: A Cross-national Study of ITIL Adoption M Marrone, F Gacenga, A Cater-Steel, L and Kolbe Communications of the Association for Information Systems 34 (1), 865-892, 2014 | 172 | 2014 |
| Extending the IT service quality measurement framework through a systematic literature review M Lepmets, A Cater-Steel, F Gacenga, E Ras Journal of Service Science Research 4, 7-47, 2012 | 84 | 2012 |
| An international analysis of IT service management benefits and performance measurement F Gacenga, A Cater-Steel, M Toleman Journal of Global Information Technology Management 13 (4), 28-63, 2010 | 68 | 2010 |
| A proposal and evaluation of a design method in design science research F Gacenga, A Cater-Steel, M Toleman, WG Tan The Electronic Journal of Business Research Methods 10 (2), 89-100, 2012 | 56 | 2012 |
| IT service management: towards a contingency theory of performance measurement F Gacenga, A Cater-Steel, WG Tan, M Toleman Proceedings of International Conference on Information Systems (ICIS 2011), 2011 | 22 | 2011 |
| A performance measurement framework for IT service management FN Gacenga University of Southern Queensland, 2013 | 14 | 2013 |
| Measuring the performance of service orientated IT management F Gacenga, A Cater-Steel, M Toleman, WG Tan Sprouts: working papers on information environments, systems and …, 2011 | 12 | 2011 |
| Measuring the performance of IT service management F Gacenga, A Cater-Steel, M Toleman Communications of Global Information Technology (COGIT) 3 (2011), 13-24, 2011 | 7 | 2011 |
| Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress] F Gacenga, A Cater-Steel, WG Tan Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011 | 3 | 2011 |
| Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers D Rossi, F Gacenga, PA Danaher Springer, 2016 | 2 | 2016 |
| Performance measurement of IT service management: a case study of an Australian university F Gacenga, A Cater-Steel Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011 | 2 | 2011 |
| Keeping score: measuring ITSM performance F Gacenga, A Cater-Steel, M Toleman, WG Tan Proceedings of the 14th National Conference of IT Service Management Forum …, 2011 | 1 | 2011 |
| Delivering value through IT service management metrics F Gacenga, A Cater-Steel ITSMF Bulletin: Informed Intelligence, 8-9, 2010 | 1 | 2010 |
| What's Your PMF challenge? F Gacenga, A Cater-Steel ITSMF Bulletin: Informed Intelligence, 15-17, 2010 | 1 | 2010 |
| A benefit based segmentation of radio audiences in Nairobi: a case study of university students FN Gacenga University of Nairobi,, 2000 | 1 | 2000 |
| Research Data Management Framework for Institutions A Haythornwaite, A Nair, B Weaver, F Gacenga, R Missingham, S Ross, ... Zenodo, 2023 | | 2023 |
| An evaluation of the effectiveness of adoption and implementation of FAIR (Findable, Accessible, Interoperable and Reusable) data management principles in research–a case study … F Gacenga, R Chesters, T Nguyen-Huy, S Rose 2021 Collaborative Conference on Computational & Data Intensive Science (C3DIS), 2021 | | 2021 |
| Application of FAIR and CARE Principles in Research Data Management Practice F Gacenga, R Chesters, T Nguyen-Huy, AA Adeyinka, S Rose 2021 Australasian Research Management Society VirtualConference (2021 ARMS …, 2021 | | 2021 |
| Data, data everywhere… and yet nowhere. RDM for HDRs T Kelly, F Gacenga 2020 15th Research Data Alliance (RDA) Plenary Meeting 18-20 March, 2020 | | 2020 |
| swcarpentry/shell-novice: Software Carpentry: the UNIX shell, June 2019 https://doi.org/10.5281/zenodo.3266823, 2019 | | 2019 |
Aileen Cater-SteelUniversity of Southern QueenslandDirección de correo verificada de usq.edu.au
