Aileen Cater-Steel
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Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies: an exploratory study
C Pollard, A Cater-Steel
Information systems management 26 (2), 164-175, 2009
Determinants of perceived usefulness of e-learning systems
AY Alsabawy, A Cater-Steel, J Soar
Computers in Human Behavior 64, 843-858, 2016
Implementing IT service management: a case study focussing on critical success factors
WG Tan, A Cater-Steel, M Toleman
Journal of Computer Information Systems 50 (2), 1-12, 2009
IT infrastructure services as a requirement for e-learning system success
AY Alsabawy, A Cater-Steel, J Soar
Computers & Education 69, 431-451, 2013
Transforming IT service management-the ITIL impact
A Cater-Steel, M Toleman, WG Tan
proceedings of the 17th Australasian Conference on Information Systems (ACIS …, 2006
IT service management: A cross-national study of ITIL adoption
M Marrone, F Gacenga, A Cater-Steel, L Kolbe
Communications of the association for information systems 34 (1), 49, 2014
Implementation of IT Infrastructure Library (ITIL) in Australia: Progress and success factors
A Cater-Steel, WG Tan
2005 IT Governance International Conference, 39-52, 2005
Challenge of adopting multiple process improvement frameworks
A Cater-Steel, WG Tan, M Toleman
Proceedings of 14th European conference on information systems (ECIS 2006), 2006
Extending the IT service quality measurement framework through a systematic literature review
M Lepmets, A Cater-Steel, F Gacenga, E Ras
Journal of Service Science Research 4, 7-47, 2012
Communities of practice: Facilitating social learning in higher education
J McDonald, A Cater-Steel
Springer, 2016
Process improvement for small firms: An evaluation of the RAPID assessment-based method
A Cater-Steel, M Toleman, T Rout
Information and Software Technology 48 (5), 323-334, 2006
An international analysis of IT service management benefits and performance measurement
F Gacenga, A Cater-Steel, M Toleman
Journal of Global Information Technology Management 13 (4), 28-63, 2010
IT service departments struggle to adopt a service-oriented philosophy
A Cater-Steel
International Journal of Information Systems in the Service Sector (IJISSS …, 2009
Implementing centralised IT service management: drawing lessons from the public sector
WG Tan, A Cater-Steel, M Toleman, R Seaniger
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing
MM Rajaeian, A Cater-Steel, M Lane
Decision Support Systems 102, 42-56, 2017
A proposal and evaluation of a design method in design science research
F Gacenga, A Cater-Steel, M Toleman, WG Tan
Electronic Journal of Business Research Methods 10 (2), pp89‑100-pp89‑100, 2012
SME adoption of e-Commerce in the Central Okanagan region of Canada
L Sparling, A Cater-Steel, M Toleman
Proceedings of the 18th Australasian Conference on Information Systems (ACIS …, 2007
Process improvement in four small software companies
AP Cater-Steel
Proceedings 2001 Australian Software Engineering Conference, 262-272, 2001
Proactive management of IT operations to improve IT services
M Jäntti, A Cater-Steel
JISTEM-Journal of Information Systems and Technology Management 14, 191-218, 2017
Low-rigour, rapid software process assessments for small software development firms
AP Cater-Steel
2004 Australian Software Engineering Conference. Proceedings., 368-377, 2004
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